These Terms of Service (“Terms”) govern access to and use of the VeluraHQ website, applications, APIs, and related services (collectively, the “Services”) provided by VeluraHQ, Inc. (“VeluraHQ,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
1. Accounts and eligibility
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 16 years old and legally able to enter into these Terms. We may suspend or terminate accounts that violate these Terms or pose a security risk.
2. Subscriptions and billing
Paid plans, usage limits, and billing cycles are described on our pricing page or in an order form. Fees are non-refundable except where required by law or explicitly stated in writing. We may change pricing with reasonable notice. Failure to pay may result in suspension of paid features.
3. Acceptable use
You agree not to:
- Use the Services for unlawful, harmful, or fraudulent purposes
- Attempt to gain unauthorized access to systems, accounts, or data
- Reverse engineer, scrape, or overload the Services except as permitted by law
- Upload malware, spam, or content that infringes third-party rights
- Use the Services to generate or distribute content that violates applicable law or platform policies of connected integrations
- Resell or sublicense the Services without our written consent
You are responsible for content submitted through your workspaces and for ensuring you have rights to use connected data sources and third-party APIs.
4. Customer data and privacy
“Customer Data” means data you or your users submit to the Services. You retain ownership of Customer Data. You grant VeluraHQ a limited license to host, process, and display Customer Data solely to provide and improve the Services, support integrations you enable, and comply with law. Our handling of personal information is described in our Privacy Policy.
5. Intellectual property
VeluraHQ and its licensors own the Services, software, documentation, branding, and all related intellectual property. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. Feedback you provide may be used by VeluraHQ without restriction or compensation.
6. AI-generated output
7. Third-party integrations
Integrations with third-party products are subject to those providers' terms. VeluraHQ is not responsible for third-party services, outages, or policy changes. You authorize VeluraHQ to access connected accounts only as configured by your workspace administrators.
8. Service availability
We strive for reliable uptime but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features with reasonable notice when practicable. Scheduled maintenance and emergency changes may occur without advance notice.
9. Disclaimer of warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELURAHQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELURAHQ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO VELURAHQ IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF NO FEES WERE PAID.
11. Indemnification
You will defend and indemnify VeluraHQ against claims arising from your Customer Data, your use of the Services in violation of these Terms, or your violation of applicable law or third-party rights.
12. Termination
You may stop using the Services at any time. We may suspend or terminate access for material breach, non-payment, or risk to the platform. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive termination.
13. Governing law
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Delaware, unless otherwise required by applicable consumer protection law.
14. Changes
We may update these Terms from time to time. Continued use after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Services.
15. Contact
VeluraHQ, Inc.
Email: legal@velurahq.com